Missed enquiries
A message arrives while the team is with patients and disappears into a busy WhatsApp, Instagram or website inbox.
Enquiry-to-appointment operations for dental clinics
Turn existing enquiries
into booked appointments.
Convertiva helps Indian dental clinics respond faster, qualify intent and follow up consistently across WhatsApp, Instagram and website enquiries.
Built around the enquiry channels you already use. Your clinical team stays in control.
Incoming enquiries
WhatsApp, Instagram and website
Hi, do you have an appointment available this week?
We can help with that. What day works best, and is this a new-patient visit?
Thursday afternoon would be ideal.
Clear booking handoff
A defined next step keeps a warm enquiry moving.
The gap is often follow-through
Good enquiries can go cold between message and booking.
Slow first response
When a prospective patient waits too long, they may simply contact another clinic.
Unfinished follow-up
A patient asks a question, shows intent, then receives no useful prompt to take the next step.
The workflow
A more dependable path from first message to booked appointment.
Your team remains in control of patient care. Convertiva supports the operational work around enquiry, qualification, booking and follow-up.
Keep every enquiry moving
Give WhatsApp, Instagram and website enquiries a clear first response before they go cold.
Respond and qualify
Handle routine questions, understand intent and pass clinical conversations to the right person.
Guide patients to booking
Give ready patients one clear next step towards an appointment, not another loose conversation.
Follow up thoughtfully
Use timely reminders and useful follow-up when an interested patient has gone quiet.
A visible enquiry workflow your front desk can work with and manage.
Lead-loss calculator
Estimate the value of enquiries that are not getting a timely next step.
Use your own clinic assumptions for a directional monthly estimate. It is a planning tool, not a forecast or guarantee.
Estimated monthly appointment opportunity
₹6,300
Based on approximately 5.3 potential appointments from enquiries that are currently unanswered or delayed each month.
A practical first engagement
Start with a limited paid pilot, not a large systems project.
Map your current enquiry flow
Review the channels, first responses, booking handoffs and follow-up gaps that matter most.
Design a practical response workflow
Create useful replies, qualification steps and routing so prospective patients receive a clear next step.
Make booking handoffs visible
Give your clinic a clearer view of how an enquiry moves from first message towards appointment booking.
FAQ
A few useful details before you request an audit.
Can this work with WhatsApp, Instagram and website enquiries?
Yes. We begin with the channels your clinic already uses and identify where response, qualification and follow-up are losing momentum.
Will this replace my front-desk team?
No. Convertiva supports the enquiry-to-booking process so your team can focus on patient care, clinical questions and the conversations that need human judgement.
What does the enquiry audit cover?
We review first-response gaps, common enquiry types, booking handoffs and missed follow-up across your active channels, then suggest a practical next step.
Free enquiry audit
Find the points where your enquiries may be losing momentum.
Tell us how your clinic currently handles enquiries. We'll review the journey and suggest one practical next step—no obligation.
We use these details only to respond to your audit request.